Shipping policy
Thank you for shopping with Fuzhou Yiyuchangsheng Network Co., Ltd.! We are committed to providing you with a smooth and reliable shipping experience. Please read through our Shipping Policy to understand how we process, ship, and handle your orders.
1. Order Processing Time
- Order Processing: All orders are processed within 1-3 business days of receiving your order. Orders are not processed or shipped on weekends or holidays.
- Processing Delays: Please note that during peak shopping seasons, such as holidays or promotional events, processing times may be slightly longer. We will notify you of any delays as soon as possible.
2. Shipping Methods and Delivery Time
We offer various shipping options to ensure timely delivery of your order. The available shipping methods and delivery times will be shown at checkout based on your delivery address.
- Standard Shipping: Delivery typically takes between 7-15 business days depending on your location.
- Expedited Shipping: Delivery typically takes between 3-7 business days.
- International Shipping: Delivery times for international orders may vary, generally taking between 10-20 business days.
Please Note: Delivery times are estimates and may vary due to customs processing or other unforeseen circumstances. We are not responsible for any delays caused by shipping carriers or customs authorities.
3. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We strive to offer competitive rates and a variety of shipping options to meet your needs. For domestic orders, if you qualify for free shipping (based on the total value of your order), this will be applied automatically at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package via the carrier’s website or directly through your order page on our website.
Please allow up to 24 hours for tracking information to update after your order has been shipped.
5. Shipping Restrictions
- Domestic Orders: We currently only ship within China.
- International Orders: We offer international shipping to a wide range of countries. However, some countries or regions may have shipping restrictions. If your location is not supported, we will notify you at the time of checkout and offer alternatives if possible.
6. Customs Duties and Taxes
For international orders, please note that your order may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These fees vary by country and are determined by local customs authorities. We recommend checking with your local customs office for information on potential charges before placing an order.
7. Shipping Address Errors
It is the customer’s responsibility to provide the correct shipping address at checkout. We cannot be held responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you realize there is an error in your shipping address, please contact us immediately at service@qamuze.top, and we will do our best to assist you.
8. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at service@qamuze.top. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
For damaged items, we may require you to provide photos of the damaged product and packaging for our claims process.
9. Contact Us
If you have any questions or need assistance with your shipping, please do not hesitate to reach out to us:
Fuzhou Yiyuchangsheng Network Co., Ltd.
Room 802, Stech Operation and R&D Building,
No. 87 Gaoxin Avenue, Shangjie Town, Minhou County, Fujian Province, China
Email: service@qamuze.top
Phone: +86 15705909569
We are here to help and will respond to your inquiry as quickly as possible. Thank you for choosing Fuzhou Yiyuchangsheng Network Co., Ltd. for your shopping needs!