Return policy

Thank you for shopping at Fuzhou Yiyuchangsheng Network Co., Ltd.! We want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your items, we are here to help with our straightforward returns process. Please read the following Returns Policy to understand how we handle returns and exchanges.

1. Returns and Exchanges Eligibility

You may return or exchange eligible items within 14 days from the date of delivery. To be eligible for a return or exchange, the item must meet the following conditions:

  • The item must be in its original, unused condition.
  • All tags and labels must remain intact.
  • The item must be returned in the original packaging (if applicable).

Please note that items that have been washed, worn, or altered are not eligible for returns or exchanges.

2. Non-Returnable Items

Certain items cannot be returned or exchanged due to hygiene or safety reasons. These include:

  • Lingerie, undergarments, and swimwear
  • Final sale items (as specified on the product page)

If you have any questions about whether your item is eligible for return, please contact us at service@qamuze.top.

3. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at service@qamuze.top within 14 days of receiving your order to initiate a return. Please include your order number, item(s) you wish to return, and the reason for the return.

  2. Return Instructions: Once your return request is approved, we will provide you with detailed instructions and the return address.

  3. Package the Item: Carefully pack the item(s) in their original packaging, including any tags, labels, and accessories that were included with your purchase.

  4. Return Shipment: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for items lost in transit.

4. Refunds

After we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges are non-refundable. If you received free shipping as part of a promotion and return an item that causes your total order amount to fall below the minimum threshold for free shipping, the original shipping cost will be deducted from your refund.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the same process as a return and place a new order for the desired item. Unfortunately, we are unable to offer direct exchanges at this time.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at service@qamuze.top with your order number and photos of the damaged or defective product. We will offer a full refund or send a replacement at no additional cost.

7. Contact Us

If you have any questions about our Returns Policy or need assistance with a return, please don’t hesitate to reach out to us:

Fuzhou Yiyuchangsheng Network Co., Ltd.
Room 802, Stech Operation and R&D Building,
No. 87 Gaoxin Avenue, Shangjie Town,
Minhou County, Fujian Province, China

Email: service@qamuze.top
Phone: +86 15705909569

We are committed to ensuring you have a great shopping experience with us. Thank you for choosing Fuzhou Yiyuchangsheng Network Co., Ltd.!